Shipping policy

Before reaching out, please give this a quick read—it covers just about everything you need to know.

Domestic Shipping (U.S.)

• We ship within the United States only.
• We don’t ship to Idaho, Kansas, or Wyoming.
• No international shipping.
  
  

Processing & Shipping Time

• Orders ship out Monday, Wednesday, and Friday, excluding holidays.
• Please allow 4 days for processing, then up to 4 business days for shipping.
  
  

Product Handling

• If your label says to refrigerate, do that as soon as it arrives.
• During the summer, orders ship in thermal packs to prevent melting.
  
  

Tracking & Delivery

• A tracking number will be sent to your email once your order ships.
  
• Customers must enter a complete and accurate address at checkout—including apartment numbers, unit info, and gate codes if needed.
• If a package is returned to sender due to incorrect or incomplete address info, no refund or replacement will be issued.
• If your package is marked “Delivered” but missing, check around your delivery area first then reach out to USPS (1-800-275-8777).

  
  Reminder: Once your order is in the hands of the carrier, we’re not responsible for delays or address-related delivery issues.
  
  

Problems with Your Order?

Please email us at smokebreakeats@gmail.com within 3 days of delivery.